Privacy Policy

Collection of personal information

We aim to keep your details private. Any information we collect in relation to you is kept strictly secured. This information is used solely to fulfil your order. Certain information is required to be shared with the financial institutions and delivery services required to be engaged for us to provide our service to you.

If you have any questions regarding our privacy policy, please contact us.

You may provide personal information to Botanic Skincare when you create an account, order a product or submit a request. For example, you may be required to provide your name, address details (including phone number) and email address and permit this information to be verified to ensure your order is genuine. This information is collected for the purpose of ensuring your order is delivered as requested and that there is a means of contacting you should an order related question or problem arise.

Use of personal information

Personal information collected from you will only be used by us for the purposes stated and when required by law (eg court order or warrant).

Security

Customer service is important to us. We want your online shopping experience to be fast, friendly and most importantly secure.

Botanic Skincare takes all reasonable steps to ensure personal information we have collected from you is held securely.

Cookies

(a) A cookie is a small data field that some websites write to your hard drive when you visit them. A cookie file can contain information such as a user id. A cookie file can only contain the personal information you supply yourself.

(b) cookies may be used by the Botanic Skincare website to assist in maintaining informaton relating to your purchases.

Links on the Botanic Skincare Website

The Botanic Skincare website may contain links to other websites. You are responsible for information that you provide to these sites. We recommend that you review the privacy policy of any site that requests personal information. This policy does not cover the privacy practices of these linked sites.

Clickstream data

(a) Clickstreams are the paths you take when navigating a website and the internet in general. When you visit our Website, our servers record the following information for statistical purposes:

(i) your server (IP) address and machine name;
(ii) the date and time of visit to this Website and time spent on particular pages;
(iii) pages accessed and documents downloaded;
(iv) the number of bytes transmitted and received for each request;
(v) the previous site or page visited;
(vi) the search engine and keywords used;
(vii) any linked referral; and
(viii) the type of browser used and its operating system.

(b) Botanic Skincare may examine this information to determine the traffic through the server and to specific pages. In order to deliver better services, we also perform statistical analysis to establish priorities and allocate resources.

(c) No attempt will be made to identify you or your browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs.

(d) The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Botanic Skincare.

(e) Botanic Skincare reserves the right to gather more extensive information than indicated above regarding any attempted access to this Website which raises security issues, or in circumstances where we have reason to believe a breach of the law is being or has been committed, and where necessary to make disclosures to the relevant authorities.

Privacy acknowledgment by you

You acknowledge that Botanic Skincare may use information provided by you or through your use of this Website in accordance with this Privacy Policy.